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Level 2 Award in Customer Service
(QCF)

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Book for the centre near you
Location Address Date Price Book Now
PARK ROYAL / HANGER LANE - NORTH WEST LONDON Space House, Abbey Road, Park Royal, London, NW10 7SU - (5 Min from tube stn)
£149.99 Quantity:
     
This course are consists of the following-Units:

1. Understand the principles of customer service.

2. Understand how customer needs and expectations are formed.

3. Know the interpersonal skills and appropriate behaviour required in the customer service environment.

4. Understand the principles of responding to customers’ problems or complaints.
 
     

How long is the training course?
It has been designed to be completed in 1 Day. 6 guided learning hours.

Course assessment: This qualification is assessed through a 30-question multiple-choice question examination. The duration of the examination is 1 hour. Successful learners must achieve a score of at least 20 out of 30.

Total cost: Our special early booking price in London £149.99 (Inclusive of Registration fees, exam fee, no other charges).

BOOK YOUR COURSE NOW:
You can book this course by ONLINE or telephone on Tel: 02089658255 (For immediate booking) alternatively, you also can walk into our offices to book your course. All guideline will be provided upon completion of bookings. We could also come to you to if you have sufficient delegates. Documents required from you:
You will be required to bring Identification documents such as Passport or drivers licence and proof of address utility bill or bank statement etc along with 2 passport size photograph.

Result and Certificate query?
For RESULT and CERTIFICATE query, please call us on weekend (Saturday and Sunday).

Any more Question?
Please check our FAQ Section or call us for further explanations, our dedicated customer service team will be happy to assist you.