What Does An Internal Quality Assurer Do?

What Does An Internal Quality Assurer Do

Quality assurance is a vital process in any organization. It ensures that products, services, or processes consistently meet the highest standards of quality. An internal quality assurer plays a crucial role in this process by verifying and approving that quality standards are being met internally.

The primary responsibility of an internal quality assurer is to oversee quality assurance activities within their organization.

This involves developing quality standards, guidelines, and procedures and ensuring they are properly implemented across departments. Their core duties include:

Setting Quality Standards

An internal quality assurer is responsible for establishing comprehensive quality standards and specifications. This includes:

  • Identifying critical quality dimensions such as accuracy, durability, reliability, safety, etc.
  • Determining measurable metrics and thresholds for accepting or rejecting products/services
  • Benchmarking competitors and industry best practices
  • Aligning standards with organizational objectives, values, and regulatory requirements

They collaborate with various departments to develop realistic and attainable quality criteria. The standards form the foundation for inspection, testing and audits.

Monitoring Adherence to Standards

Once standards are set, internal quality assurers verify adherence through systemic checks:

  • Review manufacturing, service delivery and supporting processes
  • Conduct scheduled and random inspections of outputs
  • Monitor quality performance indicators like defect rates, returns, wastage etc.
  • Audit practices, documentation and quality records
  • Identify root causes for non-conformances
  • Confirm implementation of preventive and corrective actions

Their oversight plays a vital role in identifying quality gaps and risks early on.

Reporting on Quality

As third-party validators, internal quality assurers provide objective reporting on the effectiveness of quality management:

  • Present audit findings to department heads and management
  • Produce statistical reviews of quality levels across the organization
  • Submit comprehensive reports evaluating current quality maturity
  • Highlight areas that require intervention or system improvements
  • Provide the reliable data and evidence needed for management decisions

Their independent analysis informs strategic priorities and policies regarding quality.

Qualifications

To effectively fulfill their wide-ranging responsibilities, internal quality assurers require:

  • In-depth expertise in quality standards including ISO 9001
  • Working knowledge of statistics and analytical tools
  • Strong auditing, research and reporting skills
  • Meticulous attention to detail
  • Excellent communication and leadership abilities
  • Business domain experience

Many have academic qualifications in quality management along with certifications like CQI/IRCA, QMI etc. Hands-on experience in quality assurance, production management or auditing may also be needed.

Adding Value

At their core, internal quality assurers champion continuous improvement across their organization. By methodically evaluating current performance against ideal benchmarks, they identify opportunities for driving quality excellence.

Their work adds value by:

  • Reducing operational and product defects
  • Minimizing customer complaints and returns
  • Increasing productivity and cost savings
  • Building a culture where quality is an organizational priority
  • Establishing their company’s reputation for exceptional quality

Our Last Verdict

An internal quality assurer is indispensable for governing centralized quality management programs across departments. They build transparency and accountability around adhering to standards.

Through independent audits, data analysis and reporting, they provide visibility over current quality levels and risks. This allows senior management to make informed decisions on improving quality to create higher value for customers.

Their leadership ultimately helps organizations deliver consistent and outstanding products/services that excel in the market.

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